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MIX PLUMBING FAQs

FREQUENTLY ASKED QUESTIONS

Below are some common questions we are asked by our customers. If you’re still left with a question, please contact us, we’d be happy to answer your query and if we can’t help you, we’ll be happy to put you in touch with someone who can.

How much will the work cost?

We provide two different services, call out services and quoted services.

Call out services are charged at a rate for $200+GST, and this covers 1 hour labour. Materials are charged separately and additional hours are charged at $90/hr+GST. We offer this service for jobs that are general plumbing related and are typically the things you need to have done quickly. Usually we can give you an idea of how many hours these types of jobs typically take so you have an idea of potential cost. Often we can do a same day service, however if not we can point you in the direction of someone who might be able to.

Quoted works are for bigger projects such as renovations, larger gas and water repairs and installations, water tanks, nappy hoses and hot water services. In these cases we may be able to quote over the phone or will arrange to meet with you to do an assessment, take measurements and generate a quote for works. We create highly detailed quotes so you know up front what is covered in works and how much this will cost. You can then make a decision about how you would like to proceed, knowing all of this information you can then decide how you wish to proceed. See more about the different services we offer here.

Are you licensed and insured?

Yes, we are licensed and insured. We are licensed through the Victorian Building Authority for the following services:

  • Drainage
  • Gasfitting
  • Roofing (Stormwater)
  • Sanitary
  • Water Supply

You can view information about what you need to know about licensing in order to protect yourself from dodgy operators here.

At any time feel free to ask us to show you our credentials.

What are your payment options?

We accept the following payment methods:

  • Direct bank transfer
  • Square pay
  • Stripe
  • Direct Debit (requires advance setup)
  • Cash

We require payment within 3 days of invoicing to avoid charging late fees.

Do you do small jobs?

Yes, we do. Often smaller jobs can be done quickly and are charged at a call out rate of $200+GST (includes 1st hour labour), materials additional, and additional hours charged at $90/hr. If in doubt give us a call and we can let you know when we might be able to help, what is involved and what it’s likely to cost.

What areas do you service?

We service homeowners and local businesses, and work with builders and trades in Melbourne’s Inner North, Inner West and Northern Suburbs. Click on the links above too see a list of the suburbs we service and our service area maps. If in doubt, contact us.

What are your business hours?

We are a family business and we aim to work around our family and yours. Most appointments and works are completed between 8-3pm, Monday to Friday. Michael is a stay-at-home parent one day per week and appointments are scheduled around this.

Do you provide emergency services?

We can attend some emergency works depending on current workload. If we cannot assist, we will put you in contact with someone who can.

Do you work with builders?

Yes, Mix Plumbing work with local builders and trades. See our builders and trades page for more information about the types of work we collaborate on with builders and trades.

Do you work directly with homeowners?

Yes. We will gladly work directly with homeowners and owner-builders on their plumbing projects. When done well, this can save significantly on costs for renovations, upgrades and installation works. See more about the types of work we do with homeowners here.

Have you undertaken a working with children check?

Yes. Because Michael is going into family homes he has undertaken a working with children check. We understand the importance of trust and demonstrating a willingness to go through the correct channels to give peace of mind, especially when it comes to families. You are welcome to see Michael’s check, just ask him.

What is a compliance certificate?

compliance certificate is issued by a licensed plumber to certify the work they do complies with the relevant plumbing standards, codes and regulations.

A licensed plumber is required to lodge the compliance certificate with the VBA.

Mix Plumbing provide compliance certificates for the following works, as required by the VBA.

  • any plumbing work that has a total value of $750 or more, including labour, materials, appliances, and/or fixtures, regardless of who they were purchased by
  • all work carried out on below ground sanitary drains
  • all work involving the installation, relocation, replacement or conversion of any gas-using appliance
  • all work involving the installation, modification or relocation of consumer gas piping
  • all work involving the construction, installation, relocation, alteration or replacement of cooling towers.

Some plumbers do not issue compliance certificates. Failing to issue or lodge a compliance certificate is a serious offence. Compliance certificates help protect you against faulty workmanship

How long does it take to install a cloth nappy hose?

Cloth nappy hoses can usually be installed within an hour. Most of the preparation and assessment can be done over the phone and using pictures, with minimal fuss and less scheduling to work around busy families.

Mix Plumbing Terms & Conditions

As part of our policy to be clear and up front we have created an easily accessible document outline our terms and conditions. This protects our clients and it protects us and provides clarity about roles and responsibilities. Please take a look and do not hesitate to ask questions.

Please find Mix Plumbing’s terms & conditions here:

Mix Plumbing Terms & Conditions_May 2019

WHY CHOOSE US

Quality Work

We use quality materials, expertly installed to Australian Standards because we know our customers want to get on with things and don’t want to be calling the plumber back in again.

Genuine Care

We take time to listen and to our customers needs. We attend on time, work efficiently and are respectful in our customer’s homes. We get the job done with minimal stress and interruption to our customers.

Clear Communication

We provide our customers with a summary of the problem, different options for solving the problem and ways to reduce costs where possible. We provide detailed quotes so that our customers are clear about the service they can expect.

People you can Trust

We are a local family-based business and we know the importance of being able to trust the people who enter your home, who meet your family and who work on your house. We don’t take our customers for a ride, it’s just not in our nature.

Tali W

"Mix plumbing installed new pipes, shower, toilet, bath and vanity for our bathroom renovation. We found they had a "can do" attitude some other plumbers we received quotes from lacked. Friendly, patient and skilled; Mix are now our plumbers of choice."

Homeowner & Coburg Local

5.0
2019-07-20T05:21:55+00:00

Homeowner & Coburg Local

"Mix plumbing installed new pipes, shower, toilet, bath and vanity for our bathroom renovation. We found they had a "can do" attitude some other plumbers we received quotes from lacked. Friendly, patient and skilled; Mix are now our plumbers of choice."

Maria Y

"Thank you for doing such a good job of installing my toilet, kitchen tap and shower rail. I will definitely recommend you to my friends and call you if any more jobs crop up."

Homeowner & Preston Local

5.0
2019-07-20T05:36:56+00:00

Homeowner & Preston Local

"Thank you for doing such a good job of installing my toilet, kitchen tap and shower rail. I will definitely recommend you to my friends and call you if any more jobs crop up."

Sarah B

"We used Mix to fix a cracked pipe under our back yard and were very happy with the service. You can tell Michael really thinks about a good solution for the job. That was the experience with the second time we called – he thinks through for the best result and is careful but efficient. He made himself available for us for a gas emergency too and solved the problem really quickly. I recommended Mix to a workmate who made a point in telling me he was really grateful for the recommendation as Michael did a really great job."

Homeowner & Thornbury Local

5.0
2019-07-20T06:00:04+00:00

Homeowner & Thornbury Local

"We used Mix to fix a cracked pipe under our back yard and were very happy with the service. You can tell Michael really thinks about a good solution for the job. That was the experience with the second time we called – he thinks through for the best result and is careful but efficient. He made himself available for us for a gas emergency too and solved the problem really quickly. I recommended Mix to a workmate who made a point in telling me he was really grateful for the recommendation as Michael did a really great job."

Craig P

"Mix charged a reasonable price and made the effort to visit.  Face to face contact enabled the relationship to be built.  Michael worked to keep our costs down. I would definitely recommend Michael. He is Friendly.  Wife and children felt safe with Michael in the house by themselves.  Michael spent the time to listen to our 4yo daughter's stories where others wouldn't.  Quality work and advice.  Could relate to Michael as seemed to live in a similar house to ourselves and with young children."

Homeowner & Alphington Local

5.0
2019-07-20T06:02:39+00:00

Homeowner & Alphington Local

"Mix charged a reasonable price and made the effort to visit.  Face to face contact enabled the relationship to be built.  Michael worked to keep our costs down. I would definitely recommend Michael. He is Friendly.  Wife and children felt safe with Michael in the house by themselves.  Michael spent the time to listen to our 4yo daughter's stories where others wouldn't.  Quality work and advice.  Could relate to Michael as seemed to live in a similar house to ourselves and with young children."

Vincent G

"I used Mix Plumbing for an emergency and they fixed it there and then , even identified/fixed issues  I hadn't seen. I then used Mix Plumbing again and again for more formal work e.g. bathroom, kitchen, garden drainage. The quality of service has been far superior to most plumbers I have used. I find Mix Plumbing to be honest and do a great job. I would most definitely recommend Mix, main reasons being quality of work and the timeliness (get it done). I have found other plumbers lack the commitment to do a quality job with Mix the work has been quality each time."

Homeowner & Coburg North Local

2019-07-20T06:03:56+00:00

Homeowner & Coburg North Local

"I used Mix Plumbing for an emergency and they fixed it there and then , even identified/fixed issues  I hadn't seen. I then used Mix Plumbing again and again for more formal work e.g. bathroom, kitchen, garden drainage. The quality of service has been far superior to most plumbers I have used. I find Mix Plumbing to be honest and do a great job. I would most definitely recommend Mix, main reasons being quality of work and the timeliness (get it done). I have found other plumbers lack the commitment to do a quality job with Mix the work has been quality each time."

Max H

"Michael was very relaxed and positive. He came up with a really good / cost effective solution for the job. He saw it wasn’t a major reno and needed a quick fix. Using Michael was a no-brainer. I have already recommended Michael to others".

Homeowner, Reservoir

5.0
2019-07-20T06:05:37+00:00

Homeowner, Reservoir

"Michael was very relaxed and positive. He came up with a really good / cost effective solution for the job. He saw it wasn’t a major reno and needed a quick fix. Using Michael was a no-brainer. I have already recommended Michael to others".

Carolyn M

"I contacted Mix Plumbing after multiple attempts by various plumbers and trades people to find a leak in what I thought was my roof.  Michael spotted the problem immediately; water was getting in from the window not the roof. Michael has done a variety of plumbing jobs for me since fixing the leak and every job has been of the highest quality possible. Mix Plumbing always delivers a professional, skilled and extremely competent service.   Michael is honest, reliable and always has a solution to every plumbing issue. I highly recommend the services of Mix Plumbing".

Homeowner & Coburg Local

5.0
2019-07-20T06:06:44+00:00

Homeowner & Coburg Local

"I contacted Mix Plumbing after multiple attempts by various plumbers and trades people to find a leak in what I thought was my roof.  Michael spotted the problem immediately; water was getting in from the window not the roof. Michael has done a variety of plumbing jobs for me since fixing the leak and every job has been of the highest quality possible. Mix Plumbing always delivers a professional, skilled and extremely competent service.   Michael is honest, reliable and always has a solution to every plumbing issue. I highly recommend the services of Mix Plumbing".
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