Below are some common questions we are asked by our customers. If you’re still left with a question, please contact us, we’d be happy to answer your query and if we can’t help you, we’ll be happy to put you in touch with someone who can.
MIX PLUMBING FAQs
FREQUENTLY ASKED QUESTIONS
MIX PLUMBING COVID-19 RESPONSE
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We provide two different services, call out services and quoted services.
Call out services are charged at a rate for $200+GST, and this covers 1 hour labour. Materials are charged separately and additional hours are charged at $90/hr+GST. We offer this service for jobs that are general plumbing related and are typically the things you need to have done quickly. Usually we can give you an idea of how many hours these types of jobs typically take so you have an idea of potential cost. Often we can do a same day service, however if not we can point you in the direction of someone who might be able to.
Quoted works are for bigger projects such as renovations, larger gas and water repairs and installations, water tanks, nappy hoses and hot water services. In these cases we may be able to quote over the phone or will arrange to meet with you to do an assessment, take measurements and generate a quote for works. We create highly detailed quotes so you know up front what is covered in works and how much this will cost. You can then make a decision about how you would like to proceed, knowing all of this information you can then decide how you wish to proceed. See more about the different services we offer here.
Yes, we are licensed and insured. We are licensed through the Victorian Building Authority for the following services:
- Roofing (Stormwater)
- Water Supply
You can view information about what you need to know about licensing in order to protect yourself from dodgy operators here.
At any time feel free to ask us to show you our credentials.
We accept the following payment methods:
- Direct bank transfer
- Square pay
- Direct Debit (requires advance setup)
We require payment within 3 days of invoicing to avoid charging late fees.
Yes, we do. Often smaller jobs can be done quickly and are charged at a call out rate of $200+GST (includes 1st hour labour), materials additional, and additional hours charged at $90/hr. If in doubt give us a call and we can let you know when we might be able to help, what is involved and what it’s likely to cost.
We are a family business and we aim to work around our family and yours. Most appointments and works are completed between 8-3pm, Monday to Friday. Michael is a stay-at-home parent one day per week and appointments are scheduled around this.
We can attend some emergency works depending on current workload. If we cannot assist, we will put you in contact with someone who can.
Yes. We will gladly work directly with homeowners and owner-builders on their plumbing projects. When done well, this can save significantly on costs for renovations, upgrades and installation works. See more about the types of work we do with homeowners here.
Yes. Because Michael is going into family homes he has undertaken a working with children check. We understand the importance of trust and demonstrating a willingness to go through the correct channels to give peace of mind, especially when it comes to families. You are welcome to see Michael’s check, just ask him.
A compliance certificate is issued by a licensed plumber to certify the work they do complies with the relevant plumbing standards, codes and regulations.
A licensed plumber is required to lodge the compliance certificate with the VBA.
Mix Plumbing provide compliance certificates for the following works, as required by the VBA.
- any plumbing work that has a total value of $750 or more, including labour, materials, appliances, and/or fixtures, regardless of who they were purchased by
- all work carried out on below ground sanitary drains
- all work involving the installation, relocation, replacement or conversion of any gas-using appliance
- all work involving the installation, modification or relocation of consumer gas piping
- all work involving the construction, installation, relocation, alteration or replacement of cooling towers.
Some plumbers do not issue compliance certificates. Failing to issue or lodge a compliance certificate is a serious offence. Compliance certificates help protect you against faulty workmanship
Cloth nappy hoses can usually be installed within an hour. Most of the preparation and assessment can be done over the phone and using pictures, with minimal fuss and less scheduling to work around busy families.
Mix Plumbing Terms & Conditions
As part of our policy to be clear and up front we have created an easily accessible document outline our terms and conditions. This protects our clients and it protects us and provides clarity about roles and responsibilities. Please take a look and do not hesitate to ask questions.
Please find Mix Plumbing’s terms & conditions here:
WHY CHOOSE US
We use quality materials, expertly installed to Australian Standards because we know our customers want to get on with things and don’t want to be calling the plumber back in again.
We take time to listen and to our customers needs. We attend on time, work efficiently and are respectful in our customer’s homes. We get the job done with minimal stress and interruption to our customers.
We provide our customers with a summary of the problem, different options for solving the problem and ways to reduce costs where possible. We provide detailed quotes so that our customers are clear about the service they can expect.
People you can Trust
We are a local family-based business and we know the importance of being able to trust the people who enter your home, who meet your family and who work on your house. We don’t take our customers for a ride, it’s just not in our nature.
Homeowner & Coburg Local
Homeowner & Preston Local
Homeowner & Thornbury Local
Homeowner & Alphington Local
Homeowner & Coburg North Local
"I contacted Mix Plumbing after multiple attempts by various plumbers and trades people to find a leak in what I thought was my roof. Michael spotted the problem immediately; water was getting in from the window not the roof. Michael has done a variety of plumbing jobs for me since fixing the leak and every job has been of the highest quality possible. Mix Plumbing always delivers a professional, skilled and extremely competent service. Michael is honest, reliable and always has a solution to every plumbing issue. I highly recommend the services of Mix Plumbing".
Homeowner & Coburg Local